Aug 01, 2023

How to Use Uber Assist or WAV for Riders Who Need Extra Help

While Uber has drawn resistance for not being so generous to its fleet of drivers, the company has tried to accommodate customers with physical disabilities like limited mobility or vision.

Uber offers two main ride options for those who need extra assistance: Uber Assist and UberWAV. Here's what you need to know about these services, and how to use them.

The Uber Assist program makes use of drivers who have completed certified third-party training in assisting those with disabilities, or anyone who may need extra assistance.

Uber Assist vehicles are meant to accommodate folding wheelchairs, walkers, collapsible scooters, or crutches, and drivers will be trained in how to safely assist a passenger from their wheelchair to the car.

You won't get charged more for an Uber Assist — it's the same price as a standard UberX ride. However, you may have a longer wait time, as there tend to be fewer drivers certified for Uber Assist.

The service is currently available in more than 40 cities worldwide, such as San Francisco, Toronto, Sydney, and Taipei. Check here to see if it is available in your city.

If you have a motorized wheelchair, or one that doesn't fold, UberWAV is an even better option.

WAV stands for wheelchair-accessible vehicle, and these rides include ramps or lifts so that passengers don't have to leave their wheelchair to enter the vehicle.

These drivers are also trained and certified by a third-party in safely assisting and driving passengers in wheelchairs. The service costs the same amount as a standard UberX ride, but again, you may have a longer wait time because not as many drivers are certified.

UberWAV is being tested in many US cities including New York, Chicago, Los Angeles, Boston, and San Francisco — and in some parts of the UK and Australia.

If these services are available in your city, it's relatively easy to use both of them. Here's how to do it.

You can use Uber Assist or WAV in the same way that you would normally order a ride.

1. Open the Uber app on your iPhone or Android phone. If you aren't already signed up, you must create an account first.

2. Select the "Where to?" box and type in your destination.

3. Confirm your destination and pickup location, and then scroll down and select Assist or WAV at the bottom of your screen. These options will only appear if they are offered in your city.

4. If an Uber Assist or WAV driver is available, your ride request will be accepted and you'll be able to track it in the app.

5. Make sure you're getting into the car with the right driver (check that the model and license plate match on your app), and you'll be on your way.

For more information about Uber's accessibility options, navigate to the accessibility page on the Uber website.

Uber Assist is a service that connects riders who need extra assistance with drivers who are trained and certified to help passengers enter and exit the vehicle. UberWAV — which stands for wheelchair-accessible vehicles — features rides with ramps or lifts for passengers in motorized wheelchairs. Uber Assist and WAV both cost the same amount as a standard UberX ride, but you may have longer wait times, as there are generally fewer trained drivers available. To check if these services are offered in your city, and to explore Uber's accessibility options, visit the accessibility page on the Uber website. Visit Business Insider's homepage for more stories. Uber Assist pairs certified drivers with riders who need extra help UberWAV has vehicles with ramps or lifts for riders in wheelchairs How to use Uber Assist or UberWAV 1. 2. 3. 4. 5. Related coverage from How To Do Everything: Tech: